Delivery et Returns
Please find below all the relevant information regarding shipping and returns, intended to provide you with a seamless and transparent experience.
About Shipping
Shipping Method
I exclusively use Colissimo by La Poste for both domestic and international shipments. This reliable service includes online tracking and insurance to protect your parcel until delivery.
For any order under €300, the shipment is sent via Colissimo with insurance and tracking.
For orders over €300, the shipment is made using a declared value service, offering enhanced protection and secure tracking.
You will receive a tracking number as soon as your order is shipped, allowing you to follow its progress in real time.
Shipping & Delivery Times
In-stock items
• Orders ship within 24 to 48 business hours (excluding weekends and public holidays).
• Delivery in France: generally within 3 to 5 business days.
• International delivery: 5 to 14 business days, depending on the destination.
Made-to-order items
Some pieces are made only upon request and are not held in stock. This is clearly stated on the relevant product page. When a piece is sent to the foundry after the order is confirmed, the estimated production time is between 2 to 4 weeks (excluding shipping time).
Please take these production times into account when placing your order.
Shipping Costs
• France: calculated based on parcel weight.
• International: calculated based on parcel weight and destination.
• Insurance is included with all shipments.
Customs Duties & International Taxes
For orders shipped outside the European Union, customs duties or local taxes may apply.
These charges are entirely the buyer’s responsibility and depend on the laws in force in the destination country. I am not able to estimate the amount. It is your responsibility to check with the appropriate authorities before placing your order.
About Returns
Non-returnable or Non-refundable Items
In accordance with Article L221-28 of the French Consumer Code, goods made to order, personalized, or custom-made are neither returnable nor refundable.
This applies in particular to:
• All made-to-order jewelry, whether molded, cast in a foundry, or handcrafted without prior stock.
• Any creation considered a unique piece, designed specifically after payment confirmation.
Return Policy for Non-personalized Products
If you purchase a non-customized product:
• Returns are accepted within 14 days of delivery, provided the item is unused, intact, and in its original packaging.
• Return shipping costs are your responsibility.
• I strongly recommend using a tracked shipping method. In case the parcel is lost during return shipping, no refund can be issued.
• For returns from outside France, all customs duties, taxes, or additional fees are also your responsibility.
Important: No return requests will be accepted for orders shipped outside of France and the European Union.
Return Procedure
For any inquiry about a non-personalized product or to request a return, please contact me at: agnesphuong@outlook.com
Be sure to include your order number and a clear explanation of your request.