Privacy Policy
Last updated: February 13, 2025
This Privacy Policy explains how Agnes Phuong("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on agnesphuong.com (the "Site"), or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose personal information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect—and have collected over the past 12 months—personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information You Provide to Us Directly
Information you submit to us directly through our Services may include:
- Contact details such as your name, address, phone number, and email.
- Order information such as your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account information such as your username, password, security questions, and other account security details.
- Customer service information such as the content of your communications with us, for example when you send a message through the Services.
- Certain features of the Services may require you to provide specific personal information. You can choose not to provide this information, but this may prevent you from using or accessing these features.
Information We Collect Through Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”) through the use of cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, including device and browser information, network connection details, IP address, and other interaction-related data.
Information We Receive from Third Parties
We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
Companies that support our Site and Services, like Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your transactions and provide the products or services you requested, under the contract we have with you.
When you visit our Site, open or click on our emails, or interact with our Services or ads, we or third parties we work with may collect certain information through tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below on Third-Party Websites and Links.
How We Use Your Personal Information
To Provide Products and Services: We use your personal information to fulfill our contract with you, including processing your payments, fulfilling your orders, sending account and transaction-related communications, creating and managing your account, organizing shipping, handling returns and exchanges, and other account-related features. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use. Shopify will process your information as described in its privacy policy.
Marketing and Advertising: We may use your personal information for marketing purposes, including sending marketing communications via email, SMS, or postal mail, and displaying advertisements. This may include tailoring ads on our Site and other websites. If you are located in the EEA, our legal basis for this is our legitimate interest in promoting our products, in accordance with Article 6(1)(f) of the GDPR.
Security and Fraud Prevention: We use personal information to detect, investigate, and address potential fraud, illegal activities, or malicious behavior. If you create an account, you are responsible for safeguarding your login credentials. Do not share your username, password, or access details. If you believe your account has been compromised, please contact us immediately. In the EEA, our legal basis is our legitimate interest in ensuring the security of our website, under Article 6(1)(f) of the GDPR.
Customer Support and Service Improvements: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to maintain effective operations and a good business relationship with you, under Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific details on cookies used in our store operated by Shopify, visit: https://www.shopify.com/legal/cookies.
We use cookies to operate and enhance our Site and Services (including remembering your preferences), to conduct analytics, and to understand how users interact with the Services (our legitimate interest in managing and optimizing the Services). We may also allow third parties and service providers to use cookies to tailor content and advertising on our Site and other websites.
Most browsers accept cookies by default, but you can change your settings to remove or reject them. Please note that deleting or blocking cookies may negatively impact your experience and prevent some features from functioning properly. Blocking cookies may also not fully prevent us from sharing information with third parties such as our advertising partners.
Note: While your browser may allow you to send a “Do Not Track” signal, our Site is not designed to respond to such signals. For more on Do Not Track, visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business interests, and other reasons as outlined in this Privacy Policy, including:
Vendors or service providers performing services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
Marketing and business partners for service delivery and advertising purposes. They will use your information in accordance with their own privacy policies.
With your consent, such as when you request us to share information with third parties, for example to ship products or via social media integrations.
With affiliates or within our corporate group, in our legitimate interest to operate a successful business.
As part of a business transaction, such as a merger or bankruptcy, to comply with legal obligations (e.g., subpoenas or warrants), to enforce service terms, and to protect the Services, our rights, and those of our users or third parties.
In the past 12 months, we have disclosed the following categories of personal and sensitive personal information about users for the purposes described in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Websites and Third-Party Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as their terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on how we or others may use such information. The inclusion of such links does not, by itself, imply our endorsement of the content on those platforms or of their owners or operators, except as expressly stated in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request deletion.
As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
The retention period for your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on your place of residence, you may have access to all or some of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.
Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with some exceptions.
Restriction of Processing: You may have the right to request that we stop or restrict our processing of your personal information.
Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Right to Appeal: You may have the right to appeal our decision if we deny your request. You can do so by responding directly to our denial.
Managing Communication Preferences: We may send you promotional emails, which you can opt out of at any time by using the unsubscribe link in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you’ve placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity—such as your email address or account information—before substantively responding to your request. In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf and may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on your place of residence, you may have the right to appeal our decision by contacting us again, or by filing a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by staff and by third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the UK’s competent authority, as applicable—unless the transfer is to a country deemed to provide an adequate level of data protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at: agnesphuong@outlook.com.
For the purposes of applicable data protection laws and unless otherwise expressly stated, we are the data controller of your personal information.