Refund policy

About Returns

Non-returnable or Non-refundable Items
In accordance with Article L221-28 of the French Consumer Code, goods made to order, personalized, or custom-made are neither returnable nor refundable.

This applies in particular to:
• All made-to-order jewelry, whether molded, cast in a foundry, or handcrafted without prior stock.
• Any creation considered a unique piece, designed specifically after payment confirmation.

 

Return Policy for Non-personalized Products
If you purchase a non-customized product:
• Returns are accepted within 14 days of delivery, provided the item is unused, intact, and in its original packaging.
• Return shipping costs are your responsibility.
• I strongly recommend using a tracked shipping method. In case the parcel is lost during return shipping, no refund can be issued.
• For returns from outside France, all customs duties, taxes, or additional fees are also your responsibility.

Important: No return requests will be accepted for orders shipped outside of France and the European Union.

 

Return Procedure
For any inquiry about a non-personalized product or to request a return, please contact me at: agnesphuongartist@gmail.com
Be sure to include your order number and a clear explanation of your request.